Frequently asked questions
An owner and not sure yet? Here are the answers to the questions I'm asked most often.
Do you collect the rent on my behalf?
No. I'm not a property management agency: the rent goes straight into your account.
How much does the concierge service cost?
18% excl. VAT (21.6% incl. VAT) of the rental price, after the booking platform's fees.
Can you give me a worked example?
Take 4 nights at €100, so €400. If the platform keeps, for example, €60 in fees (they vary from one platform to another), €340 is left. My commission is 18% excl. VAT of €340, so €61.20 excl. VAT (€73.44 incl. VAT). You keep €266.56. Cleaning and sheets are paid by the guest, on top.
Is there a minimum term?
No, there's no minimum term. You can stop whenever you like, with two months' notice.
What does the service include?
Setting up your listing and following up bookings, messages with guests and arranging arrival times, welcoming guests with a tour of the property and the key handover, support by phone and in person during the stay, then the departure, the check-out inspection and collecting the keys.
What else is available on request?
Checking on and opening up your property while you're away, small jobs and maintenance, with a free quote: see handyman services.
Who sets the price per night?
You do, as the owner. I can advise you on the right price.
Does the listing stay in my name?
Yes. The listing is in your name and you add me as co-host: you stay in control and see every booking.
How do I keep track of my bookings and income?
You see everything directly on the booking platform, since the listing is in your name: bookings, the calendar and every payout.
Who does the cleaning, and who pays for it?
Cleaning is done by self-employed cleaners, the same ones for 6 years. Cleaning and sheets are paid by the guest for each booking, depending on the size of the property: they cost you nothing.
What if a guest has a problem during their stay?
They can reach me: I support them by phone and in person throughout their stay.
What happens if there's damage?
I let you know if it can't be sorted out on the spot, and we call on the booking platform's insurance.
Do you handle the paperwork?
No. The booking platform lets you download the information you need for your paperwork.
Do you have experience?
I look after many properties in Berck-sur-Mer and Groffliers, with an average rating of 4.82 from over 2,000 Airbnb reviews. See the properties.
Which towns do you cover?
Berck-sur-Mer and Groffliers.
My property has no linen, what can I do?
I also rent out sheets and towels for each stay: see linen rental.
How do we get started?
We start with a call and a few messages, then I come and visit the property. You then create the listing and add me as co-host before publishing it. I polish it, set the options, and publish it with your approval. Call me on +33 6 99 96 53 75 or send me a message.
A question, a project?
I’m here for any special requests.